Africa Tech Festival
Exhibitor Service Manual
For "Startup Pods" Clients
Here you’ll find all the relevant information you’ll need for the event. Please ensure you read through each section carefully and meet any applicable deadlines to ensure a successful, smooth-running event. If you have any questions please reach out to our Customer Success!
CONTENTS
EVENT INFORMATION
VENUE
CTICC I Cape Town
CTICC 1
Convention Square,
1 Lower Long Street,
Cape Town, 8001, South Africa
CTICC 2
Corner of Heerengracht,
& Rua Bartholomeu Dias, Foreshore,
Cape Town, 8001, South Africa
EVENT HOURS
WHAT'S NEXT
If you have purchased a startup pod package, you will be required to complete the below steps:
- Review your pod package and inclusions
- Upload an ai or eps logo and a jpeg or png logo to the exhibitor portal by 2nd October
- Complete the electronic Health & Safety Form by 2nd October
- Complete the Nameboard Form and submit your logo for the nameboard panel to GL events by 23rd October. You can also use this form to hire a small desktop monitor (at your own cost) should you require one.
- Register your staff by 30th October
- Review our additional policies
YOUR PACKAGE INCLUSIONS
Here you will find details about the inclusions for startup pods. Please refer to your contract, or welcome email, if you are unsure of your contracted package.
YOUR START UP POD INCLUDES:
- 1 x 1 sqm counter with small cupboard
- 1 x nameboard/logo (600mm wide x 500mm high, with your logo, pod number and company name printed in capital letters)
- 1 x bar stool
- 1 x plug point
NB - If you have taken a whole bank of pods, you will be able to brand the overhead banner. Customer Success will be in touch with more information.
IMPORTANT: Due to space constraints in the startup pod area, additional branding materials like pop-up banners, extra furniture, AV equipment, or catering services are not allowed, please do not place any orders.
COMPULSORY RESPONSIBILITIES
The following responsibilities are all compulsory in order for us to deliver your event package, please ensure you complete each task by the deadlines outlined below.
COMPLETE H&S FORM
Health & Safety at our shows is extremely important to keep EVERYONE safe.
Before arriving onsite we ask that all exhibiting companies to complete our Health & Safety Form. It's a requirement of all companies to read through the Informa Rules & Regulations Handbook & complete the H&S form.
TIP: If you have not yet been assigned your pod number(s), enter "Startup Pod" and "Hall 5" when prompted.
If the form has not been submitted, or is not completed to an appropriate standard, Informa organisers reserve the right to refuse admission to the show or ask you to resubmit the form with further information.
IMPORTANT: All forms are due for submission by 2nd October.
CONFIRM YOUR NAMEBOARD AND LOGO
Please complete the NAMEBOARD FORM and email to GL Events by 23rd October.
You also have the option to hire a small 24" desktop screen using this form (at your own cost) should you wish – please leave blank if not required.
FURTHER INFORMATION
Please see below further information you may need regarding your presence at Africa Tech Festival.
ADDITIONAL ORDERS POLICY
Due to space constraints in the start-up areas, additional branding materials like pop-up banners, extra furniture, large AV equipment, or catering services are NOT allowed.
You may bring or hire one small desktop screen or monitor (maximum 24" screen) that can sit safely on your counter. Screens cannot be wall mounted or placed on a stand next to your pod.
Please do not order anything additional from our show contractor or the venue as you will not be permitted to have it on your pod and you may still be charged.
SET UP ACCESS
Pod exhibitors will not be granted access until 7.30am Tuesday. Please do not come earlier!
You will have access to the hall from 7.30am - 9am on the Tuesday which will give you 90 minutes to find your allocated pod and get settled in before the exhibition opens.
We kindly ask that you vacate your pod promptly when the show closes at 4:30pm on Thursday to enable us to begin dismantle as quickly as possible.
DELIVERIES
Please do not send any packages direct to the venue by post or courier, the venue do not accept direct shipping.
Informa cannot be held responsible for the shipping of any equipment nor are they responsible for the collection and receipt of any deliveries.
STORAGE
A small cupboard is available under your counter. If providing giveaways, they must be small items that can fit on your countertop or in the cupboard, as there is no room for boxes. We recommend you bring a day's supply at a time. Please do not leave valuable items in this cupboard overnight or if your pod is left unattended.
VISA APPLICATIONS
We have partnered with Niche Dynamics to assist you with your visa application for Africa Tech Festival 2026.
Niche Dynamics can:
- Provide required supporting documentation from a South African company
- Compile your application
- Ensure your application is compliant
- Upload applications online with the Department of Home Affairs
- Secure your VFS appointment
- Follow-up with the Consulates or Embassies to ensure you get your visa outcome
Please kindly note this service is for your own account.
Contact Niche Dynamics:
Email Niche Dynamics to support with your Visa Requirements
Call: +27 21 914 0611 / Whatsapp: +27 84 852 3502
WIRELESS NETWORK POLICY
For event-critical services, such as demonstrations or presentations, CTICC strongly advises the use of a dedicated wired connection. Wired connections provide the most reliable and stable internet access, eliminating the risks associated with wireless services. While wireless networks are available, they cannot guarantee the level of stability required for critical activities, and relying on them will result in disruptions.
As outlined in the CTICC Client Manual, private wireless routers, access points, or broadcasts (i.e., any IEEE 802.11 wireless broadcasts) are strictly prohibited within the CTICC. Private wireless networks are often unstable and prone to failure during events due to the high number of competing and overlapping wireless networks operating in close proximity. This interference results in reduced stability and connectivity for all parties, and in many cases, wireless internet access may not be possible at all.
To mitigate these issues, CTICC reserves the right to disable any non-CTICC wireless networks that cause interference within the venue. Exhibitors will be notified if such action is required.
To improve the chances of achieving wireless connectivity, devices used to connect to CTICC’s wireless services must be compatible with the 5/6GHz frequency band. While 5/6GHz compatibility does not guarantee wireless access, it significantly reduces the risk of interference and improves connectivity.
TRAVEL & ACCOMMODATION
ACCOMMODATION
We are pleased to offer discounted rates for Africa Tech Festival attendees. For more information and to book please see the following link:
PLAN YOUR TRAVEL
Getting to the CTICC is easy as Cape Town is a dynamic, cosmopolitan city with well-established transport systems in place. The CTICC is also conveniently located in the central business and entertainment hub of the city, and is close to many major attractions, and places to stay and eat.
VEHICLES & PARKING
With over 1400 secure visitor parking bays available, making your way to CTICC events is that much simpler. Accessible parking bays are available in P3 and P5 Parking.
Parking is charged at an hourly rate, and guests are required to use the convenient pay-on-foot parking ticket kiosks to pay for their parking.
View the CTICC's visitor and parking fees
EVENT POLICIES
CODE OF CONDUCT
Informa is dedicated to providing an inclusive and safe event experience for everyone, regardless of gender, age, sexual orientation, disability, physical appearance, body size, race, nationality or religion. We do not tolerate harassment of participants in any form. We are a diverse community of professionals, and we conduct ourselves professionally. Please be considerate and careful with your words and actions. Exhibitors in the expo hall, evening party hosts and organizers of concurrent activities should be aware they are subject to the code of conduct. Exhibitors and party hosts may not promote sexualized or offensive imagery or activities. Exhibition and party staff should not use sexualized clothing/uniforms/costumes, or otherwise create a sexualized environment. Participants asked to stop any behavior are expected to comply immediately. If a participant or sponsor engages in behavior that violates this code of conduct, Informa staff may take action they deem appropriate, including warning the offender or expulsion from the event with no refund.
SUSTAINABILITY
Sustainability is increasingly important to event attendees. Exhibiting at an Informa event allows you to highlight your company’s sustainability credentials and align with an event that champions sustainability. To ensure that your company and exhibiting stand are aligned with Informa’s sustainability goals:
1. View the Exhibitor Sustainability Checklist relevant to your stand type below and consider the steps as you plan your event
- View the Exhibitor Sustainability Checklist – For Shell Scheme Stands/Meeting Rooms & Pods
- View the Exhibitor Sustainability Checklist – For Space Only Stands
2. If you have a space only stand, ensure that your stand is compliant with Informa’s Better Stands programme as detailed in the Exhibitor Service Manual.
3. To maintain a professional and sustainable environment at our event, we kindly remind all exhibitors that flyering, handing out items and soliciting outside of your designated stand area is strictly prohibited. As part of our commitment to hosting a paperless event, we encourage exhibitors to explore digital alternatives for sharing information and engaging with attendees. This approach not only aligns with our sustainability goals but also ensures a seamless and respectful experience for everyone. Thank you for your cooperation in upholding these standards
PHOTOGRAPHY
By registering for this event you acknowledge recordings, video, and photographs are being taken during the event. By you entering this event, you give unqualified consent to: Informa, its agents, licensees to record, use and publicise your voice, actions, likeness, and appearance, in any manner and media, worldwide in perpetuity. If you wish to avoid being recorded, please do not enter this event.
DATA PROTECTION
Informa and Africa Tech Festival do not sell, nor distribute, attendee contact information in accordance with established privacy policies. Any company claiming to have such information to sell is not affiliated with Informa, and do not have access to our confidential records.
CHILD ATTENDANCE POLICY
Age Requirements
Africa Tech Festival is open to delegates aged 18 and older. Children aged 16 and 17 and infants under the age of 2 may attend only when accompanied by a parent or legal guardian.
Entry will not be permitted unless the parent or legal guardian completes the Informa Festivals Child Attendance Waiver, which must be requested from the Registration Team before the event. Please email registration@africatechfestival.com to request & submit a Child Attendance Waiver.
Children aged 2 to 15 are not permitted at Africa Tech Festival 2026.
Parents/guardians must present valid photo ID when entering the event with a child.