Omnitech Integrated Services helps telecom operators and aggregators across Africa and the Middle East grow revenue with two platforms. Sonus is a next-generation caller ring-back tone (CRBT) platform with video and AI-personalised tones, offered on revenue share. Q-Max is an AI-powered omnichannel contact center (CCaaS) that operators use for their own customer care and resell to enterprises under their own brand, across voice, WhatsApp, SMS and web chat.