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12-14 November 2024
Cape Town International Convention Centre (CTICC)Cape Town
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Africa Tech Festival

Exhibitor Service Manual

For Tech Connect Hub Sponsors

Here you will find the relevant information and forms to complete for the event. If you have any questions, please contact Customer Success as per the welcome email. Please ensure you read each section carefully and meet the required deadlines. We look forward to working with you in making this a successful event!

EVENT INFORMATION

VENUE

CTICC I Cape Town

CTICC 1

Convention Square,
1 Lower Long Street,
Cape Town, 8001, South Africa

CTICC 2

Corner of Heerengracht,
& Rua Bartholomeu Dias, Foreshore,
Cape Town, 8001, South Africa

https://www.cticc.co.za/

FLOORPLAN

WHAT'S NEXT

If you have purchased a Tech Connect Hub Sponsor package, you will be required to complete the below steps:

  1. Review your package and inclusions
  2. Submit an ai or eps logo and a jpeg or png logo to the Exhibitor Portal (EV2) by 1st October
  3. Complete the electronic Health & Safety Form by 1st October
  4. Submit your branded page to Customer Success by 22nd October
  5. Register your staff on the Exhibitor Portal (EV2) by 1st November
  6. Review our additional policies

YOUR PACKAGE INCLUSIONS

As a Tech Connect Hub Sponsor you will have a dedicated space on the Tech Connect Hub for the duration of the event. Your package consists of:

  • 1x bar table, branded with your company logo
  • 2x bar stools
  • 1x branded page on a rolling display with all other Tech Connect Hub Sponsor

NB There is no power supply at these tables - we recommend you bring fully charged devices & battery packs.

Please refer to your contract, or welcome email, if you are unsure of your contracted package.


COMPULSORY RESPONSIBILITIES

The following responsibilities are all compulsory in order for us to deliver your event package, please ensure you complete each task by the deadlines outlined below.

COMPLETE H&S FORM

Health & Safety at our shows is extremely important to keep EVERYONE safe.

Before arriving onsite we ask that all exhibiting companies to complete the Health & Safety Form. It's a requirement of all companies to read through the Informa Tech Rules & Regulations Handbook & complete the H&S form.

If the form has not been submitted, or is not completed to an appropriate standard, Informa Tech organizers reserve the right to refuse admission to the show or ask you to resubmit the form with further information. (Tip - enter Tech Connect Hub Table for stand number and you are in Hall 6).

IMPORTANT: All forms are due for submission by 1st October.

SUBMIT YOUR BRANDED PAGE

Please submit your branded page to Customer Success by 22nd October.

Your branded page:

  • must be a one page advert on a PowerPoint slide (ensure any logos/ images are correct resolution) OR just a simple logo if you prefer
  • may contain a QR code linked to your Swapcard profile
  • this will rotate with other sponsors' pages, so keep it simple and bold (not text heavy)


FURTHER INFORMATION

Please see below further information you may need regarding your presence at Africa Tech Festival.

ADDITIONAL ORDERS POLICY

Due to space constraints in the Tech Connect Hub, additional branding materials like pop-up banners, extra furniture, AV equipment, or catering services are NOT allowed.

Please do not order anything additional from our show contractor or the venue as you will not be permitted to have it at your table and you may still be charged.

No storage or lockable cupboards are available. If providing giveaways, they must be small items that can fit on your table, as there is no room for boxes.


SET UP ACCESS

Tech Connect Hub Sponsors will not be granted access until 8am Tuesday. Please do not come earlier!

You will have access to the hall from 8am-10am on the Tuesday which will give you 2 hours to find your allocated table and get settled in before the exhibition opens.

We kindly ask that you vacate your table promptly when the show closes at 4:30pm on Thursday to enable us to begin dismantle as quickly as possible.



DELIVERIES

Please do not send any packages direct to the venue by post or courier, the venue do not accept direct shipping.

Informa Tech cannot be held responsible for the shipping of any equipment nor are they responsible for the collection and receipt of any deliveries.

VISA APPLICATIONS

We have partnered with Niche Dynamics to assist you with your visa application for Africa Tech Festival 2024.

Niche Dynamics can:

- Provide required supporting documentation from a South African company

- Compile your application

- Ensure your application is compliant

- Upload applications online with the Department of Home Affairs

- Secure your VFS appointment

- Follow-up with the Consulates or Embassies to ensure you get your visa outcome

Please kindly note this service is for your own account.

Contact Niche Dynamics:

Email: info@nichedynamics.co.za

Call: +27 21 914 0611 / Whatsapp: +27 84 852 3502

WIRELESS INTERFACE

As per the CTICC Client Manual, private wireless routers, access points or broadcasts, i.e. any IEEE 802.11 wireless broadcasts, are not permitted within the CTICC. Private wireless networks are often unstable and do not function as intended during events. This is due to the myriad competing and overlapping wireless networks operating in close proximity to each other. The more wireless networks in operation, the more interference is generated resulting in a less stable wireless connection for all parties. In many cases, internet connectivity will not be possible at all via a wireless connection. It is for this reason that CTICC reserves the right to cease any Non-CTICC wireless networks in order to mitigate wireless interference in the venue.

In order to go some way to mitigate wireless interference, devices used to connect to CTICC’s wireless services must be 5GHz frequency band compatible. While 5GHz compatibility will not guarantee wireless access, it will improve the chances of achieving connectivity.

Please note that the CTICC always advise that event critical services, e.g. those for demonstrations or presentations use, are provided as a dedicated, hard wired connection. This will ensure that there is no interruption to internet connectivity, as would be the risk with a wireless internet service.

TRAVEL & ACCOMMODATION

ACCOMMODATION

We are pleased to offer discounted rates for Africa Tech Festival attendees. For more information and to book please see the following link:

Book Your Accommodation!

PLAN YOUR TRAVEL

Getting to the CTICC is easy as Cape Town is a dynamic, cosmopolitan city with well-established transport systems in place. The CTICC is also conveniently located in the central business and entertainment hub of the city, and is close to many major attractions, and places to stay and eat.

Plan Your Route!


VEHICLES & PARKING

With over 1400 secure visitor parking bays available, making your way to CTICC events is that much simpler. Accessible parking bays are available in P3 and P5 Parking.

Parking is charged at an hourly rate, and guests are required to use the convenient pay-on-foot parking ticket kiosks to pay for their parking.

Visitor Parking and Fees!


EVENT POLICIES

CODE OF CONDUCT

Informa Tech is dedicated to providing an inclusive and safe event experience for everyone, regardless of gender, age, sexual orientation, disability, physical appearance, body size, race, nationality or religion. We do not tolerate harassment of participants in any form. We are a diverse community of professionals, and we conduct ourselves professionally. Please be considerate and careful with your words and actions. Exhibitors in the expo hall, evening party hosts and organizers of concurrent activities should be aware they are subject to the code of conduct. Exhibitors and party hosts may not promote sexualized or offensive imagery or activities. Exhibition and party staff should not use sexualized clothing/uniforms/costumes, or otherwise create a sexualized environment. Participants asked to stop any behavior are expected to comply immediately. If a participant or sponsor engages in behavior that violates this code of conduct, Informa Tech staff may take action they deem appropriate, including warning the offender or expulsion from the event with no refund.

SUSTAINABILITY

Sustainability is increasingly important to event attendees. Exhibiting at an Informa Tech event allows you to highlight your company’s sustainability credentials and align with an event that champions sustainability. To ensure that your company and exhibiting stand are aligned with Informa’s sustainability goals:

1. View the Exhibitor Sustainability Checklist relevant to your stand type below and consider the steps as you plan your event

2. If you have a space only stand, ensure that your stand is compliant with Informa’s Better Stands programme as detailed in the Exhibitor Service Manual

PHOTOGRAPHY

By registering for this event you acknowledge recordings, video, and photographs are being taken during the event. By you entering this event, you give unqualified consent to: Informa Tech, its agents, licensees to record, use and publicise your voice, actions, likeness, and appearance, in any manner and media, worldwide in perpetuity. If you wish to avoid being recorded, please do not enter this event.

DATA PROTECTION

Informa Tech do not sell, nor distribute, attendee contact information in accordance with established privacy policies. Any company claiming to have such information to sell is not affiliated with Informa, and do not have access to our confidential records.